VestaCall Features

AI Receptionist

Automated voice agent that handles calls 24/7 in 50+ languages

Agent Performance

Track and improve agent metrics with real-time dashboards

Analytics Dashboard

Real-time call analytics with custom KPI builders

Auto-Attendant

Automated phone menu that routes callers to the right department

Automatic Call Distribution

Intelligently distribute incoming calls across your team

Business Phone App

Make and receive calls from any device with the VestaCall app

BYOD Support

Use your existing smartphones, laptops, and tablets

Call Forwarding

Route calls to any number, device, or voicemail automatically

Call Recording

Record calls for training, compliance, and quality assurance

Call Routing

Time-based, skill-based, and geography-based call routing

Call Transfer

Warm and cold transfer calls between team members

Cloud Contact Center

Full omnichannel CCaaS with AI-powered automation

Cloud PBX

Enterprise virtual phone system starting at $19/user/month

Conference Calling

HD audio conferencing with screen sharing

Conversational AI

AI voice bots with 70% auto-resolution rate

CRM Integrations

Native integrations with Salesforce, HubSpot, Zoho, and more

Customer Callback

Let callers request a callback instead of waiting on hold

Do Not Disturb

Silence calls and notifications with one tap

Dial-by-Name Directory

Let callers reach team members by spelling their name

Global Local Numbers

Local phone numbers in 100+ countries

HD Voice Calling

Crystal-clear Opus codec voice with 4.4 MOS quality score

Hold Music

Custom hold music and messages for callers

International Numbers

Virtual numbers in 100+ countries for global presence

IVR Builder

Visual drag-and-drop IVR menu designer

Live Analytics

Real-time sentiment analysis and custom KPI dashboards

Live Chat

Website live chat with AI-assisted responses

Local Phone Numbers

US area code numbers for local business presence

Mobile App

iOS and Android app with full PBX functionality

Multi-Level IVR

Nested phone menus for complex call routing

Number Porting

Transfer existing numbers in 24-48 hours with zero downtime

Omnichannel Support

Voice, SMS, email, chat, and social media in one platform

QA Monitoring

Score and review agent interactions with AI assistance

Queue Management

Smart call queues with estimated wait times

Ring Groups

Ring multiple team members simultaneously or sequentially

Reporting & Analytics

24-month data retention with exportable reports

Sentiment Analysis

Real-time emotional tone detection on every call

Wholesale SIP Trunking

High-concurrency trunks for dialler and carrier traffic

Smart Routing

AI-powered call routing based on caller intent

SMS & MMS

Business text messaging with team inbox

Social Media Integration

Manage Facebook, Instagram, and Twitter messages

STIR/SHAKEN

Caller ID attestation on US termination

Team Messaging

Internal chat channels for team collaboration

Toll-Free Numbers

800, 888, 877 toll-free numbers for nationwide reach

Video Conferencing

HD video meetings with screen sharing and recording

Virtual Phone System

Complete cloud phone system with no hardware required

Voice Calling

Unlimited US and Canada calling on every plan

Voicemail-to-Email

Voicemail transcriptions delivered to your inbox

WhatsApp Business

Connect WhatsApp as a support channel

Workforce Management

Forecast staffing needs and optimize schedules