Feature

Auto-Attendant Phone System for Small Business

An auto-attendant is an automated call management system that answers incoming calls, plays a greeting, and routes callers to the right extension — without a live operator. VestaCall's auto-attendant is included on every plan, starting at $19/user/month.

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How It Works

When a caller dials your business number, VestaCall's auto-attendant answers instantly with your custom greeting. Callers hear a menu of options ("Press 1 for Sales, Press 2 for Support") and are routed to the right team or voicemail box. After business hours, a separate menu plays with after-hours options including emergency routing and voicemail.

Key Benefits

Never miss a call — auto-attendant answers 24/7 even when your team is busy

Present a professional image regardless of business size

Reduce time staff spend manually routing calls

Separate departments without separate phone lines

Handle after-hours and holiday call routing automatically

Real-World Use Cases

Healthcare clinics use auto-attendant to route patients to scheduling, billing, or on-call nurses. Law firms route new clients to intake and existing clients to their assigned attorney. E-commerce brands route order status, returns, and shipping queries to different teams — keeping hold times low and CSAT scores high.

VestaCall vs Legacy Systems

Feature	VestaCall	Without VestaCall
Setup time	5 minutes	Hours of PBX configuration
After-hours handling	Automatic custom menu	Calls go to voicemail or unanswered
Cost	Included at $19/mo	$500–$2,000/yr for legacy systems
Menu changes	Self-service in dashboard	IT ticket or vendor call
Multi-level menus	Unlimited depth	Limited on basic PBX

Frequently Asked Questions

What is an auto-attendant?

An auto-attendant is an automated phone system that answers incoming calls and routes callers to the correct department or extension using a recorded menu — without a live receptionist.

How is an auto-attendant different from an IVR?

An auto-attendant routes calls via keypad menus (DTMF tones). An IVR (Interactive Voice Response) can also accept spoken responses and process more complex logic. VestaCall includes both.

Can I set up separate menus for business hours and after hours?

Yes. VestaCall lets you configure different greetings and routing rules for business hours, after hours, holidays, and weekends — all in the dashboard.

Do callers know they're talking to an auto-attendant?

Only if you tell them. You record your own greeting with your business name and any messaging you choose. Most customers recognize auto-attendant menus as standard business practice.

How many menu levels can I create?

VestaCall supports unlimited menu depth. You can create sub-menus for departments, individual agents, voicemail boxes, or external numbers.

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