Feature

Call Recording Software for Business

VestaCall's call recording software automatically records every inbound and outbound call, stores them securely in the cloud, and makes them searchable in seconds. No hardware, no extra software, no add-on fees — included on all plans from $19/user/month.

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How It Works

Every call is recorded automatically in the background when recording is enabled for an extension or ring group. Recordings are encrypted, stored in VestaCall's cloud, and accessible from the dashboard or via API. You can search by caller number, agent, date, duration, or tags. Recordings can be downloaded as MP3 files or played back in-browser.

Key Benefits

Train new agents with real call examples

Resolve customer disputes with objective call evidence

Meet FINRA, HIPAA, and MiFID II compliance requirements

Score call quality for agent performance reviews

Identify coaching opportunities and winning sales scripts

Real-World Use Cases

Financial services firms use call recording to meet FINRA Rule 3110 compliance. Sales teams replay calls to refine pitches and coach reps. Customer support managers use recordings to identify common issues and train agents. Legal teams use call evidence to resolve client disputes quickly.

VestaCall vs Legacy Systems

Feature	VestaCall	Without VestaCall
Recording setup	One toggle in dashboard	Hardware recording device required
Storage	Unlimited cloud storage	Limited local disk
Search	By date, agent, number, tag	Manual file browsing
Compliance	Encrypted, audit-ready	Manual compliance process
Cost	Included in plan	$50–$200/mo add-on with legacy PBX

Frequently Asked Questions

Are all calls recorded automatically?

Recording can be set to automatic (all calls) or on-demand (agent-initiated). Compliance plans default to automatic recording for every call.

How long are call recordings stored?

Standard plans store recordings for 90 days. Compliance plans offer 1-year, 3-year, or 7-year retention depending on regulatory requirements.

Is call recording HIPAA compliant?

Yes. VestaCall's call recordings are encrypted at rest and in transit, with access controls and audit logs that satisfy HIPAA's Technical Safeguards requirements. A BAA is available.

Can I download call recordings?

Yes. Individual recordings can be downloaded as MP3 files from the dashboard. Bulk exports via API are also available for compliance archival.

Do I need to notify callers that calls are being recorded?

Laws vary by state and country. Many US states require two-party consent. VestaCall can play an automatic consent notice at the start of every recorded call.

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