Feature

Port Your Business Phone Number — Free Number Porting

Number porting transfers your existing business phone number from your current carrier to VestaCall — at no charge. You keep the same number your customers already know, with zero downtime and full VestaCall features activated from day one.

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How It Works

Submit a port request in the VestaCall dashboard with your current carrier account details. VestaCall's porting team handles all communication with your existing carrier. The process takes 5–10 business days for US local numbers and 10–15 days for toll-free. On the port date, your number activates on VestaCall with no interruption to incoming calls.

Key Benefits

Keep the number your customers already know
No downtime — calls continue throughout the porting process
No need to update business cards, ads, or directory listings
Port both local and toll-free numbers
Transfer up to 100 numbers simultaneously

Real-World Use Cases

A law firm switching from RingCentral ports their main 1-800 number and 12 attorney direct lines — keeping all client contact info intact. A real estate agency ports their local (310) number to get VestaCall's local presence dialing features without losing their established number.

VestaCall vs Legacy Systems

FeatureVestaCallWithout VestaCall
Porting feeFree$25–$100 with some carriers
DowntimeZero — seamless cutover1–4 hours with some carriers
Number typesLocal, toll-free, internationalLocal only with some services
Port statusReal-time status dashboardEmail updates only
Bulk portingUp to 100 numbers at onceOne at a time with most carriers

Frequently Asked Questions

How long does number porting take?
US local numbers typically port in 5–10 business days. Toll-free numbers take 7–15 business days. The timeline depends on your current carrier's response speed.
Will my calls be interrupted during porting?
No. Until the port completes, your current carrier continues handling your calls. On the port date, your number transfers to VestaCall with a brief (under 60-second) cutover window.
What information do I need to port my number?
You'll need your current carrier's account number, billing name, service address, and a signed Letter of Authorization (LOA). VestaCall provides the LOA template.
Can I port a toll-free number?
Yes. VestaCall supports porting of 800, 888, 877, 866, 855, 844, and 833 toll-free numbers. International toll-free porting is available on Enterprise plans.
What if my port request is rejected?
VestaCall's porting team will notify you of the rejection reason and work to resolve it. Common issues include mismatched account info, which can be corrected and resubmitted within 24 hours.
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